Help

HELP - Download Help

Steps To Download Product

1. Click on my account and enter your user name and password if not already logged on.
2. In “Your details” section you will see your order history.
3. Click on the report highlight in red to start the download process.
4. On the next screen click download pdf.
5. Click open or save on the next dialogue box.
6. If you click save select the file destination and then save.
7. Your file is now downloaded.

Errors or Unexpected Behavior While Downloading

You are unable to download a file from the Tranpost Intelligence website . For example,
-- nothing happens when you begin to download
-- an error message appears during a download
-- a file stops downloading before the download is complete

Do one or more of the following:

Note:If, after working through all the solutions, you're still unable to download a file(s) please contact our webmaster webmaster@transportintelligence.com with description of error experienced (also state order number if applicable)

Solution 1
If you are unable to download from other popular FTP sites such as ftp://ftp.microsoft.com/ or ftp://ftp.apple.com/ or ftp://ftp.netscape.com/, your Internet connection may be unstable. Contact your network administrator or helpdesk resource or Internet service provider to resolve the problem. For example, they may need to configure your computer to download from behind an Internet firewall.

Solution 2
Download the file when there is less activity on the Internet (for example, early in the morning).

Solution 3
Use a different Web browser (for example, Internet Explorer, Netscape Navigator)

Solution 4
Ensure that your hard disk has enough space available for the file you are downloading. To increase space, delete unnecessary files and applications, then use a disk utility to defragment the hard disk. For assistance, refer to the user guide or support resources for your operating system.

Solution 5
If you have installed an Internet download application to enhance download performance and reliability, disable it, uninstall it, or contact the manufacturer of the application to ensure that the software is working as expected and is not damaged or configured incorrectly.

Cookies Help

Internet Cookies Must be Enabled

In order to provide you with a shopping cart/access to member area, our site uses persistent Internet cookies.
It appears that persistent Internet cookies have been disabled or are not allowed by your web browser. Please follow the directions below now so you may complete your order online.

What are cookies and why should I use them?

" Cookies" is an Internet term that refers to a packet of information that a host computer (in this case, our Web server) uses to identify a visiting computer (in this case, your system running the browser). Each visiting computer is assigned a unique identification number that allows us to open and process a private shopping cart for you.

How do I enable my cookies?

Microsoft Internet Explorer Version 6.0 Or Above
If you use Microsoft Internet Explorer version 6.0 or above, please use the following steps to allow the White Flower Farm website to set persistent Internet cookies.

Select the "Tools" menu
Choose "Internet Options..."
Click on the "Privacy" tab
In the "Web Sites" panel, click on the "Edit..." button
In the "Address of Web site:" line enter "http://www.transportintelligence.com" and click on "Allow"
Click "OK"
Click "OK" again

Microsoft Internet Explorer Version 4.x Or 5.x
If you use Microsoft Internet Explorer version 4.x or 5.x, please use the following steps to allow the White Flower Farm website to set persistent Internet cookies.

Select the "Tools" menu
Choose "Internet Options..."
Click on the "Security" tab
Select the Internet Web content zone
Click on "Custom level..."
Scroll one third of the way down the Security Settings screen to the "Cookies" section
Under "Allow cookies that are stored on your computer" select "Enable"
Under "Allow per-session cookies (not stored)" select "Enable"
Click "OK"
Click "OK" again

Netscape Navigator Version 4.x
If you use Netscape Navigator version 4.x, please use the following steps to allow the White Flower Farm website to set persistent Internet cookies.

Select the "Edit" menu
Choose "Preferences..."
Select "Advanced"
Check "Accept all cookies"
Click "OK"

Netscape Navigator Version 6.x
If you use Netscape Navigator version 6.x, please use the following steps to allow the White Flower Farm website to set persistent Internet cookies.

Select the "Edit" menu
Choose "Preferences..."
Select "Privacy and Security"
Check "Accept all cookies"
Click "OK"

If you cannot find cookie settings in any of these places:
Please look up "cookies" under your browser's "Help" menu or contact your Internet Service Provider (ISP) for instructions.

What if I don't want to enable cookies?

If you choose not to enable cookies, you will not be able to add items to your shopping cart or to place orders online, but you can still use our Web Site to browse our products.